Please take a moment to review our policies. We appreciate our customers and want to ensure that our communications are always clear, forthright, and in keeping with the highest standards of service:
- Secure Shopping
- Sales Taxes
- Shipping and Billing
- International Orders and Export
- Website, Materials, Copyrights and Trademarks
- Links, Search Engines, Comparison Websites
- Limitation of Liability, Jurisdiction and Venue
We request certain private information from you such as your name, contact, and payment information in order to fulfill your purchases. We share info with the product suppliers and appropriate bank or credit card bureaus solely for the purpose of fulfilling your transaction.
We may, from time to time, send you a news email to inform you of a new reference volume available or other valuable information. You may, of course, unsubscribe from our newsletter at any time. That's it.
All transactions are protected using state-of-the-art 128-bit encription SSL. We use Yahoo! Store Cart and Paymentech Transaction Gateway technology to ensure that your private information is safe from identity thieves and hackers. To protect against fraudulent charges, any submitted information that cannot be automatically verified by the issuing bank's transaction server will immediatly place the order in a pending status until manual verification can be made.
Contractor City® will automatically charge and withhold the applicable sales tax for orders to be delivered within the state of Florida. Each customer shall be solely responsible for all sales taxes, or other applicable taxes, tariffs, or levies on orders shipped to any other state.
Shipping and Billing
All orders are processed within 24 business hours of receipt. Actual shipping time is contingent upon availability of merchandise and credit verification by AHI's Credit and Fraud Protection department. Most orders are shipped within 72 business hours of receipt. Expedited orders placed by 2pm Eastern Standard Time are shipped same-day whenever possible. Orders are shipped via standard carriers such as UPS and US Postal Service. Contractor City® requires shipment to the billing address of your credit card or to a business where you can be personally verified at, in the same state as your billing address. We do not ship to APO's, post office boxes, or hotels.
Contractor City® is not responsible for any merchandise or orders that are forwarded to an address different than the one specified on the original order. Any shipping address that was altered by the consumer is the sole responsibility of the consumer. Contractor City® is not responsible for any delivery delays or incompletions due to an incorrect or insufficient shipping name/address provided by the customer. Contractor City® is not responsible for any fees, duties or tariffs of any kind.
No orders are processed or shipped on Saturdays, Sundays, or holidays. In the event of delays, every effort will be made to contact you by phone or e-mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order. Please note that shipping time is not the same as total delivery time. We need time to process your order before we actually ship it, so please understand that choosing 'Next Day Air' does not mean your order will be delivered the day after you place it online.
Your satisfaction is guaranteed. If for any reason you are dissatisfied with any of our books or other hardgood items, you may return them within 30 days for a full and prompt refund of your purchase price.
Due to manufacturer policies, some select items may not eligible for return. This will be clearly noted where applicable on the product page for those items.
Because of their intangible nature, electronic downloads (softgoods) are non-refundable, although a store credit may be extended at our discretion.
All returns must have an RMA number issued by Contractor City® customer service, and must be sent (in their original shipping materials with the original packing slip enclosed) to the address provided by customer service with the RMA. Returns will only be accepted within 30 days of receipt of goods. Any returns sent without an RMA will not be accepted for refund, exchange, or credit.
International Orders and Export
While we do have the ability to ship worldwide, Contractor City® does not accept internationally billed credit cards, or money orders drawn from banks outside the United States and Canada. We sell only to end customers and do not accept orders from exporters. Sorry, no exceptions of any kind. Depending on your global location, there may be logistical, socio-economic, legal or political issues that would prevent us from shipping to that particular point. We reserve the right to regretfully refuse any order.
Website, Materials, Copyrights and Trademarks
By accessing any part of the Contractor City® website, you agree to be bound by all the terms and conditions as put forth on this website, including all Acceptable Use policies defined in any interactive areas. Contractor City® is a registered trademark of Artemis Hunt Inc. This site is owned and operated by Artemis Hunt Inc (AHI). AHI makes no representations or warranties, either express or implied, of any kind with respect to the Contractor City® website, their operations, contents, information, or materials, or to the suitability or fitness of this website for any particular purpose or use. All materials on this website are provided on an 'as is' basis, and are subject to change without notice. While every effort has been made to provide accurate information, pictures are for illustrative purposes only and may not necessarily depict the item, product or service being featured. Use of this website for any purpose other than engaging in visitor browsing or interactive membership activities is strictly prohibited. All servicemarks, trademarks, registered trademarks and logos are the exclusive property of their respective owners. Any unauthorized use of materials appearing on this site may violate copyright, trademark and other applicable laws and could result in extensive civil or criminal liabilities and penalties. Contractor City® reserves the right to make changes to this website and these terms, conditions, and disclaimers at any time without notice.
Links, Search Engines, Comparison Websites
This website may contain links to other sites on the Internet that are owned and operated by third parties. Contractor City® is not responsible for the operation of or content located on or through any such site. We are not responsible for any typographical or factual errors on any search engine, directory, or price comparison website, or any other website or instrument outside the direct control of Artemis Hunt Inc.
Limitation of Liability, Jurisdiction and Venue
By using this website, you agree to indemnify and hold harmless Artemis Hunt Inc, its directors, officers, employees or other representatives and third party vendors, and that they shall not be liable for damages arising from any condition whatsoever including the operation, content or use of the Contractor City® websites. Except as expressly stated herein, Artemis Hunt Inc makes no representations or warranties, either express or implied, of any kind with respect to products sold on the Contractor City® website, including but not limited to, merchantability and fitness for a particular purpose. You agree that Artemis Hunt Inc will bear no liability whatsoever arising from any product sold on the Contractor City® site.
In no event shall Artemis Hunt Inc, its directors, officers, employees or other representatives be held liable for any damages related to product sold. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages. You agree to take full responsibility for observing any and all laws and legalities in your jurisdiction. Artemis Hunt Inc will make available to legal entities any and all information required by law or judicial mandate.
You agree that any legal action brought against Artemis Hunt Inc shall be governed by the laws of the State of Florida without regard to conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the Contractor City® website shall be an appropriate federal or state court located in the state of Florida, in the United States of America.